FAQ'S
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Are your diamonds certified?
Yes. We offer certified diamonds from trusted gemological laboratories such as GIA and IGI. Each certified diamond is graded for Cut, Color, Clarity, and Carat Weight.
Do you sell both Natural and Lab-Grown Diamonds?
Yes. We offer Natural Diamonds, Lab-Grown Diamonds, Moissanite, and Precious Gemstones, allowing you to choose the option that best suits your style and budget.
Can I customize my jewelry?
Absolutely! We specialize in custom jewelry design. Share your ideas, sketches, or inspiration, and our experts will create a unique piece just for you.
Which metals do you offer?
We craft our jewelry in 10K, 14K, and 18K Gold, 925 Sterling Silver, and Platinum.
Is shipping free?
Yes! We proudly offer FREE worldwide shipping on all orders. Every piece of jewelry is securely packaged, fully insured during transit, and carefully delivered to ensure it arrives safely and in perfect condition. Once your order is shipped, you'll receive a tracking number so you can monitor your package every step of the way.
Technical + Theme Questions
Is your website secure for online shopping?
Yes. Our website uses SSL encryption and secure payment gateways to protect your personal information and payment details. You can shop with complete confidence knowing your data is safe.
How can I contact customer support?
You can contact our customer support team via email, phone, or the Contact Us form on our website. We're happy to assist with product inquiries, custom designs, orders, and after-sales support.
Do the product images represent the actual jewelry?
Yes. We strive to display every product as accurately as possible using high-quality images. However, slight variations in color or appearance may occur due to screen settings and lighting conditions.
Will I receive an order confirmation?
Yes. After successfully placing your order, you'll receive an order confirmation email containing your order details and purchase summary.
Can I change or cancel my order after placing it?
If your order has not entered production or shipping, we'll do our best to modify or cancel it. Please contact our support team as soon as possible.
